Depending on what kind of service you are availing from the DirecTV you have to return the rented items, otherwise, you’ll attract a fine that will reflect on your credit history.
Below is the list of the products that you are required to return as per the service that you have purchased:
|Service||What you return||What you keep|
|DIRECTV STREAM||Your DIRECTV STREAM device if you’re canceling service within 14 days of delivery or ship date||Your DIRECTV STREAM device if you’re canceling service after 14 days|
|DIRECTV||• Leased receivers• Wireless video bridge||• Satellite dish and its accessories like the mount and pole• Remote controls|
Things you need to know:
- For the unused product that you want to be recycled by the DIRECTV, visit https://www.attrecycle.com/DIRECTV and follow the procedure.
- Make sure to return the undamaged equipment within 21 days of the date of change or termination of the respective DIRECTV subscription.
- Damaged equipment will attract penalty fees on the DIRECTV bill.
How to return the DirecTV equipment via UPS or FedEx?
Step 1: Uninstall the equipment.
Step 2: Note the 9-digit account number on your DIRECTV bill.
Step 3: Locate the nearest UPS Store or FedEx facility. Provide the required detail to recognize your account with the DIRECTV.
Step 4: The equipment will be packed and shipped back to the DIRECTV at zero cost.
Step 5: Ask for a receipt to keep evidence with you, just in case the box is lost.
How to return the DIRECTV equipment via return label?
Step 1: Safely pack up the DIRECTV equipment and remove all the stamps and labels from the box to avoid confusion.
Step 2: Paste the returning label on the box. You must have received the return label with the original box in which the equipment came.
Step 3: Drop the packed equipment at the nearest FedEx or UPS Store.
Step 4: From here onward the FedEx or UPS store will take care of delivering the package to the DIRECTV.
How to return the DIRECTV equipment via Return Kit?
Step 1: Contact the DIRECTV to receive the Return kit to pack your equipment in.
Step 2: Receive the return kit and pack the equipment with care and paste the return label on the top of the package.
Step 3: Drop the package at the nearest post office or schedule the courier guy to pick up the box.
Bonus Video: How To Return Your DirecTV Equipment – Detailed Instructions